TY - BOOK AU - Marriott,J.Willard AU - Brown,Kathi Ann TI - The spirit to serve: Marriott's way SN - 9780887309915 AV - TX911.3.M27 M37 1997 PY - 1997/// CY - New York PB - HarperBusiness KW - Marriott International, Inc KW - Hospitality industry KW - Management N1 - Includes index ER -