Timm, Paul R. <br/><br/>
Customer service :  career success through customer loyalty / 
Paul R. Timm. 
 - 6th ed. 
 - Boston :  Pearson,  2014. 
 - x, 230 p. :  ill. ;  26 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9780133056259 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Consumer satisfaction.<br/>Customer relations.<br/>Success in business.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .T56 2014