TY  - BOOK
AU  - Timm,Paul R.
TI  - Customer service: career success through customer loyalty 
SN  - 9780133056259
AV  - HF5415.5 .T56 2014
PY  - 2014///
CY  - Boston
PB  - Pearson
KW  - Customer services
KW  - Consumer satisfaction
KW  - Customer relations
KW  - Success in business
N1  - Includes index
ER  -