TY  - BOOK
AU  - Chang,Richard Y.
AU  - Kelly,P.Keith
TI  - Improving through benchmarking: a practical guide to achieving peak process performance 
T2  - Quality improvement series
SN  - 1883553083
AV  - HD62.15 .C43 1994
PY  - 1994///
CY  - Irvine, Calif.
PB  - Richard Chang Associates, Publications Division
KW  - Benchmarking (Management)
ER  -