TY - BOOK AU - Brelin,Harvey K. AU - Grayson,C.Jackson TI - Focused quality: managing for results SN - 9780471132882 AV - HD62.15 .F63 1995 PY - 1995/// CY - Delray Beach, FL PB - St. Lucie Press KW - Total quality management N1 - Includes bibliographical references and index ER -