TY  - BOOK
AU  - Labovitz,George H.
AU  - Chang,Yu Sang
AU  - Rosansky,Victor
TI  - Making quality work: a leadership guide for the results-driven manager
SN  - 9780887305825
AV  - HD62.15 .L33 1993
PY  - 1993///
CY  - New York, NY.
PB  - HarperBusiness
KW  - Total quality management
KW  - Consumer satisfaction
KW  - Leadership
N1  - Includes bibliographical references (p. 191) and index
ER  -