TY  - BOOK
AU  - Hodgetts,Richard M.
TI  - Implementing TQM in small & medium-sized organizations: a step-by-step guide 
SN  - 0814402909
AV  - HD62.7 .H63 1996
PY  - 1996///
CY  - New York
PB  - Amacom
KW  - Small business
KW  - Management
KW  - Handbooks, manuals, etc
KW  - Total quality management
N1  - Includes bibliographical references (p. 205-209) and index
ER  -