TY  - BOOK
AU  - George,Michael L.
TI  - Lean Six Sigma for service: how to use Lean Speed and Six Sigma Quality to improve services and transactions 
SN  - 9780071418218
AV  - TS156 .G46 2003
PY  - 2003///
CY  - New York
PB  - McGraw-Hill
KW  - Six Sigma (Quality control standard)
KW  - Service industries
KW  - Quality control
KW  - Statistical methods
N1  - Includes index
ER  -