Service quality :  new directions in theory and practice / 
editors, Roland T. Rust, Richard L. Oliver. 
 - Thousand Oaks, Calif. :  Sage Publications,  1994. 
 - ix, 289 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references and indexes. 
<br/><br/><label>ISBN: </label>0803949200 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Quality control.<br/>Consumer satisfaction.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .S47 1994