TY  - BOOK
AU  - Hodgetts,Richard M.
TI  - Measures of quality and high performance: simple tools and lessons learned from America's most successful corporations 
SN  - 9780814403778
AV  - HD62.15 .H63 1998
PY  - 1998///
CY  - New York
PB  - AMACOM
KW  - Total quality management
KW  - Case studies
KW  - Organizational effectiveness
N1  - Includes index
ER  -