TQManager : a practical guide for managing in a total quality organization /
Total quality management
Warren H. Schmidt, Jerome P. Finnigan.
- 1st ed.
- San Fransisco : Jossey-Bass, 1993.
- xv, 196 p. : ill. ; 24 cm.
- The Jossey-Bass management series .
Includes bibliographical references (p. 185-187) and index.