TY - BOOK AU - Schmidt,Warren H. AU - Finnigan,Jerome P. TI - TQManager: a practical guide for managing in a total quality organization T2 - The Jossey-Bass management series SN - 9781555425593 AV - HD62.15 .S36 1993 PY - 1993/// CY - San Fransisco PB - Jossey-Bass KW - Total quality management N1 - Includes bibliographical references (p. 185-187) and index ER -