Andersen, Bjørn. <br/><br/>
Business process improvement toolbox / 
Bjørn Andersen. 
 - Milwaukee, Wis. :  ASQ Quality Press,  1999. 
 - xx, 233 p. :  ill. ;  26 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780873894388 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reengineering (Management)<br/>Benchmarking (Management)<br/>Reengineering (Management)--Charts, diagrams, etc.
<br/><br/><label>LC Class. No.: </label>HD58.87  / .A53 1999