TY  - BOOK
AU  - Andersen,Bjørn
TI  - Business process improvement toolbox
SN  - 9780873894388
AV  - HD58.87 .A53 1999
PY  - 1999///
CY  - Milwaukee, Wis.
PB  - ASQ Quality Press
KW  - Reengineering (Management)
KW  - Benchmarking (Management)
KW  - Charts, diagrams, etc
N1  - Includes bibliographical references and index
ER  -