TY  - BOOK
AU  - 
AU  - 
TI  - TQM : : a primer for implementation 
SN  - 9780786301386
AV  - HD62.15 .M86 1994
PY  - 1994///
CY  - Burr Ridge, Ill.
PB  - Irwin
KW  - Total quality management
N1  - Includes index
ER  -