Brown, Mark Graham. <br/><br/>
Why TQM fails and what to do about it / 
Mark Graham Brown, Darcy E. Hitchcock, Marsha L. Willard. 
 - Burr Ridge, Ill. :  Irwin Professional Pub.,  1994. 
 - xviii, 252 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780786301409 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.
<br/><br/><label>LC Class. No.: </label>HD62.15  / .B76 1994