TY  - BOOK
AU  - Brown,Mark Graham
AU  - Hitchcock,Darcy E.
AU  - Willard,Marsha L.
TI  - Why TQM fails and what to do about it
SN  - 9780786301409
AV  - HD62.15 .B76 1994
PY  - 1994///
CY  - Burr Ridge, Ill.
PB  - Irwin Professional Pub.
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -