Bordoloi, S.,  <br/><br/>
Service Management:  Operations, Strategy, Information Technology/ 

 - 9th ed. 
 -  McGraw-Hill Higher Education,  2019 
<br/><br/><label>ISBN: </label>9781265075538 
<br/><br/><label>LC Class. No.: </label>HD9980.5  / B67