TY  - BOOK
AU  - Bordoloi, S., 
AU  - Fitzsimmons, J., 
AU  - Fitzsimmons, M.
TI  - Service Management: Operations, Strategy, Information Technology
SN  - 9781265075538
AV  - HD9980.5 B67
PY  - 2019///
PB  - McGraw-Hill Higher Education
ER  -