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	1.	Word of mouth marketing : how smart companies get people talking / Andy Sernovitz. by Sernovitz, Andy Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Kaplan Pub., c2009 Availability: Items available for loan: MAIN (1)Call number: HF5827.95 .S47 2009. Place hold Add to cart (remove)
	2.	The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage / James L. Heskett, W. Earl Sasser, Joe Wheeler. by Heskett, James L Sasser, Earl W Wheeler, Joe Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Publication details: Boston, Mass. : Harvard Business Press, 2008 Availability: Items available for loan: MAIN (1)Call number: HF5827.95 .H47 2008. Place hold Add to cart (remove)

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