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AMA handbook for customer satisfaction / Alan Dutka. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Publication details: Chicago, Ill. : Lincolnwood, Ill., U.S.A. : American Marketing Association ; NTC Business Books, 1994
Availability: Items available for loan: MAIN (1)Call number: HF5415.3 .D88 1994.
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