The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage / James L. Heskett, W. Earl Sasser, Joe Wheeler.

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Material type: Text

TextPublication details: Boston, Mass. : Harvard Business Press, 2008.Description: 225 p. : ill. ; 25 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Books	MAIN General	AUE Library Collection	HF5827.95 .H47 2008 (Browse shelf(Opens below))	1	Available		14084101

Includes bibliographical references (p. 209-214) and index.

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