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Organizational behavior : improving performance and commitment in the workplace / Jason A. Colquitt, Jeffery A. LePine, Michael J. Wesson. by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill Irwin, c2011
Availability: Items available for loan: MAIN (1)Call number: HD58.7 .C6255 2011.

Customer service : career success through customer loyalty / Paul R. Timm. by
Edition: 6th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Publication details: Boston : Pearson, 2014
Availability: Items available for loan: MAIN (2)Call number: HF5415.5 .T56 2014, ...

AMA handbook for customer satisfaction / Alan Dutka. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Publication details: Chicago, Ill. : Lincolnwood, Ill., U.S.A. : American Marketing Association ; NTC Business Books, 1994
Availability: Items available for loan: MAIN (1)Call number: HF5415.3 .D88 1994.
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Making quality work : a leadership guide for the results-driven manager/ George Labovitz, Yu Sang Chang, Victor Rosansky. by
Edition: 1st ed.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Publication details: New York, NY. : HarperBusiness, 1993
Availability: Items available for loan: MAIN (1)Call number: HD62.15 .L33 1993.

Service quality : new directions in theory and practice / editors, Roland T. Rust, Richard L. Oliver. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Publication details: Thousand Oaks, Calif. : Sage Publications, 1994
Availability: Items available for loan: MAIN (1)Call number: HF5415.5 .S47 1994.

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