000			02381cam a2200313 a 4500
001			a2666
003			SIRSI
008			010330s2001 couab b 001 0 eng d
010			_a2001267851
020			_a1563086247 (pbk.)
020			_a9781563086243 (pbk.)
020			_a1563086212 (cloth)
020			_a9781563086212 (cloth)
035			_a(Sirsi) i9781563086243
050	0	0	_aZ711 _b.R443 2001
096			_aZ 711 R443 2001
245	0	0	_aReference and information services : _ban introduction / _cgeneral editors, Richard E. Bopp, Linda C. Smith.
250			_a3rd ed.
260			_aEnglewood, Colo. : _bLibraries Unlimited, _c2001.
300			_axxiv, 617 p. : _bill., maps ; _c26 cm.
440		0	_aLibrary and information science text series.
504			_aIncludes bibliographical references and indexes.
505	0		_aHistory and varieties of reference services / Richard E. Bopp; Charles A. Bunge -- Ethical aspects of reference service / Richard E. Rubin -- Reference interview / Richard E. Bopp -- Bibliographic control, organization of information, and search strategies / Prudence Ward Dalrymple -- Electronic resources for reference / Kathleen M. Kluegel -- Understanding electronic information systems for reference / Kathleen M. Kluegel -- Access-related reference services / Lynn Wiley -- Instruction / Beth S. Woodard; Lisa Janicke Hinchliffe -- Reference service improvement: Staff orientation, training, and continuing education / Beth S. Woodard -- Evaluation of reference services / Bryce Allen -- Organizing, delivering, and managing reference services / Josephine Z. Kibbee -- Reference services for specific populations / Ellen D. Sutton; Frances F. Jacobson -- Selection and evaluation of reference sources / Linda C. Smith -- Directories / Susan Miller -- Almanacs, yearbooks, and handbooks / Laura R. Lucio; Sandra L. Wolf -- Biographical sources / Richard E. Bopp; Constance A. Fairchild -- Dictionaries / Constance A. Fairchild -- Encyclopedias / Holly Crawford -- Geographical sources / David A. Cobb -- Bibliographic sources / Carol Bates Penka -- Indexes and abstracts / Linda C. Smith -- Government documents and statistics sources / Eric Forte; Mary Mallory.
650		0	_aReference services (Libraries)
650		0	_aInformation services.
650	1	2	_aInformation Services.
700	1		_aBopp, Richard E.
700	1		_aSmith, Linda C.
999			_c16004 _d16004