| 000 | 01053pam a22002654a 4500 | ||
|---|---|---|---|
| 001 | a2958 | ||
| 003 | SIRSI | ||
| 008 | 031219s2004 ne a b 001 0 eng | ||
| 010 | _a2003071040 | ||
| 020 | _a0750655178 | ||
| 035 | _a(Sirsi) i9780750655170 | ||
| 050 | 0 | 0 |
_aHF5001 _b.P844 2004 |
| 100 | 1 | _aPorter, Leslie J. | |
| 245 | 1 | 0 |
_aAssessing business excellence : _ba guide to business excellence and self-assessment / _cL.J. Porter and S.J. Tanner, and the European Centre for Business Excellence. |
| 250 | _a2nd ed. | ||
| 260 |
_aAmsterdam [Netherlands] ; _aBoston, Mass. : _bElsevier Butterworth-Heinemann, _c2004. |
||
| 300 |
_aix, 451 p. : _bill. ; _c24 cm. |
||
| 500 | _aOriginally published: Oxford ; Boston : Butterworth-Heinemann, 1996. | ||
| 500 | _aIncludes bibliographical references (p. [439]-443) and index. | ||
| 650 | 0 | _aTotal quality management. | |
| 650 | 0 |
_aIndustrial efficiency _xEvaluation. |
|
| 650 | 0 | _aBenchmarking (Management) | |
| 700 | 1 |
_aTanner, S. J. _q(Steve J.) |
|
| 710 | 2 | _aEuropean Centre for Business Excellence. | |
| 999 |
_c16466 _d16466 |
||