| 000 | 00610nam a2200193Ia 4500 | ||
|---|---|---|---|
| 001 | a4416 | ||
| 003 | SIRSI | ||
| 008 | 120612s2003 xx 000 0 und d | ||
| 020 | _a0130964759 | ||
| 020 | _a9780130967459 | ||
| 035 | _a(Sirsi) i130964759 | ||
| 050 |
_aTX911 _b .M372 2003 |
||
| 100 | 1 | _aMartin, William B. | |
| 245 | 1 | 0 |
_aProviding quality service : _b what every hospitality service provider needs to know / _c William B. Martin. |
| 260 |
_aUpper Saddle River, N.J. : _b Prentice Hall, _c c2003. |
||
| 300 |
_axvii, 167 p. : _b ill. ; _c 26 cm. |
||
| 596 | _a1 | ||
| 650 | 0 | _aHospitality industry. | |
| 999 |
_c18616 _d18616 |
||