| 000 | 00564aam a2200181 4500 | ||
|---|---|---|---|
| 001 | a6022 | ||
| 003 | SIRSI | ||
| 008 | 130416n2004 000 0 eng u | ||
| 020 | _a9780965436236 | ||
| 035 | _a(Sirsi) a6801 | ||
| 050 | 0 | 0 |
_aHF5415.5 _b I37 2004 |
| 100 | 1 | _aIlvento, Joseph C. | |
| 245 | 1 | 0 |
_aLicense to serve : _b beyond selling...the how-to guide for creating exceptional customer service |
| 260 |
_aNew Jersey : _b Applied Business Communications, Inc, _c 2004. |
||
| 300 |
_a248 p. ; _c 22 cm. |
||
| 650 | 0 | 0 | _aCustomer services |
| 700 | 1 | _aPrice, Doug | |
| 999 |
_c21244 _d21244 |
||