| 000 | 00906aam a2200241 4500 | ||
|---|---|---|---|
| 001 | a6118 | ||
| 003 | SIRSI | ||
| 008 | 130419n2003 000 0 ara u | ||
| 020 | _a9780071194778 | ||
| 035 | _a(Sirsi) a6911 | ||
| 050 | 0 | 0 |
_aHD9980.5 _b .D388 2003 |
| 082 | 0 | 0 |
_a658 _2 21 |
| 100 | 1 |
_aDavis, Mark M., _d 1944- |
|
| 245 | 1 | 0 |
_aManaging services : _b using technology to create value / _c Mark M. Davis, Janelle Heineke. |
| 260 |
_aBoston : _b McGraw-Hill/Irwin, _c c2003. |
||
| 300 |
_axvii, 443 p. : _b ill. ; _c 27 cm. + _e 1 CD-ROM (4 3/4 in.) |
||
| 490 | 1 | _aThe McGraw-Hill/Irwin series, Operations and decision sciences | |
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aService industries _x Technological innovations _x Management. |
|
| 650 | 0 | _aValue analysis (Cost control) | |
| 650 | 0 |
_aCustomer relations _x Management. |
|
| 700 | 1 | _aHeineke, Janelle N. | |
| 999 |
_c21380 _d21380 |
||