| 000 | 00731nam a2200205 4500 | ||
|---|---|---|---|
| 001 | a8394 | ||
| 003 | SIRSI | ||
| 008 | 140716n2008 000 0 eng u | ||
| 020 | _a9780071263467 | ||
| 035 | _a(Sirsi) a9324 | ||
| 050 | 0 | 0 |
_aHD9980.5 _b.F549 2008 |
| 100 | 1 | _aFitzsimmons, James A. | |
| 245 | 1 | 0 |
_aService management : _b operations, strategy, information technology / _c James A. Fitzsimmons, Mona J. Fitzsimmons. |
| 250 | _a6th ed. | ||
| 260 |
_aBoston : _b McGraw-Hill/Irwin, _c c2008. |
||
| 300 |
_axvii, 537 p. : _b ill. ; _c 29 cm. + _e 1 CD-ROM (4 3/4 in.) |
||
| 504 | _aIncludes bibliographical references and indexes. | ||
| 650 | 1 | 0 |
_aService industries _x Management. |
| 700 | 1 | _aFitzsimmons, Mona J. | |
| 999 |
_c24489 _d24489 |
||