000			00623nam a2200217Ia 4500
001			a11091
003			SIRSI
008			171022s2014 maua e 001 0 eng d
020			_a9780133056259
050	0	0	_aHF5415.5 _b.T56 2014
100	1		_aTimm, Paul R.
245	1	0	_aCustomer service : _bcareer success through customer loyalty / _cPaul R. Timm.
250			_a6th ed.
260			_aBoston : _bPearson, _c2014.
300			_ax, 230 p. : _bill. ; _c26 cm.
500			_aIncludes index.
650		0	_aCustomer services.
650		0	_aConsumer satisfaction.
650		0	_aCustomer relations.
650		0	_aSuccess in business.
999			_c27526 _d27526