000			00620nam a2200205Ia 4500
001			a12797
003			SIRSI
008			190626s2006 mau e b 000 0 eng d
020			_a9781422103234
050	0	0	_aHF5415.5 _b.C66 2006
245	0	0	_aConnecting with your customers.
260			_aBoston, Mass. : _bHarvard Business School Press, _c2006.
300			_avii, 178 p. ; _c22 cm.
490	0		_aThe results-driven manager series
504			_aIncludes bibliographical references.
650		0	_aCustomer relations.
650		0	_aCustomer services.
650		0	_aSuccess in business.
710	2		_aHarvard Business School.
999			_c29675 _d29675