| 000 | 00671nam a2200193Ia 4500 | ||
|---|---|---|---|
| 001 | a12814 | ||
| 003 | SIRSI | ||
| 008 | 190703s1994 caua e b 001 0 eng d | ||
| 020 | _a0803949200 | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.S47 1994 |
| 245 | 0 | 0 |
_aService quality : _bnew directions in theory and practice / _ceditors, Roland T. Rust, Richard L. Oliver. |
| 260 |
_aThousand Oaks, Calif. : _bSage Publications, _c1994. |
||
| 300 |
_aix, 289 p. : _bill. ; _c23 cm. |
||
| 504 | _aIncludes bibliographical references and indexes. | ||
| 650 | 0 |
_aCustomer services _xQuality control. |
|
| 650 | 0 | _aConsumer satisfaction. | |
| 700 | 1 | _aRust, Roland T. | |
| 700 | 1 |
_aOliver, Richard L., _d1945- |
|
| 999 |
_c29692 _d29692 |
||