Managing service operations /
Hollins, Bill.
Managing service operations / Bill Hollins, Sadie Shinkins. - 1st ed. - London : Thousand Oaks, CA. : Sage Publications, 2006. - xii, 299 p. : ill. ; 25 cm.
Includes bibliographical references (p. [289]-296) and index.
9781412929530
Production management.
Service industries--Management.
Work design.
TS155 / .H65 2006
Managing service operations / Bill Hollins, Sadie Shinkins. - 1st ed. - London : Thousand Oaks, CA. : Sage Publications, 2006. - xii, 299 p. : ill. ; 25 cm.
Includes bibliographical references (p. [289]-296) and index.
9781412929530
Production management.
Service industries--Management.
Work design.
TS155 / .H65 2006