Benchmarks in hospitality and tourism /

Sungsoo Pyo

Benchmarks in hospitality and tourism / Sungsoo Pyo, editor. - Binghamton, NY : Haworth Hospitality Press, 2001. - 164 p. : ill. ; 22 cm.

"Has been co-published simultaneously as Journal of quality assurance in hospitality & tourism, volume 2, numbers 3/4 2001."

Includes bibliographical references and index.

0789019159 (pbk : alk. paper) 9780789019158 (pbk : alk. paper)

2002008190


Benchmarking (Management)
Hospitality industry--Management.
Tourism--Management.

HD62.15 / .B786 2001