Assessing business excellence :
Porter, Leslie J.
Assessing business excellence : a guide to business excellence and self-assessment / L.J. Porter and S.J. Tanner, and the European Centre for Business Excellence. - 2nd ed. - Amsterdam [Netherlands] ; Boston, Mass. : Elsevier Butterworth-Heinemann, 2004. - ix, 451 p. : ill. ; 24 cm.
Originally published: Oxford ; Boston : Butterworth-Heinemann, 1996. Includes bibliographical references (p. [439]-443) and index.
0750655178
2003071040
Total quality management.
Industrial efficiency--Evaluation.
Benchmarking (Management)
HF5001 / .P844 2004
Assessing business excellence : a guide to business excellence and self-assessment / L.J. Porter and S.J. Tanner, and the European Centre for Business Excellence. - 2nd ed. - Amsterdam [Netherlands] ; Boston, Mass. : Elsevier Butterworth-Heinemann, 2004. - ix, 451 p. : ill. ; 24 cm.
Originally published: Oxford ; Boston : Butterworth-Heinemann, 1996. Includes bibliographical references (p. [439]-443) and index.
0750655178
2003071040
Total quality management.
Industrial efficiency--Evaluation.
Benchmarking (Management)
HF5001 / .P844 2004