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The Quality Library A guide to staff -driven improvement, betterment efficiency and happier customers /

Laughlin, Sara/ Wilson Ray W.

The Quality Library A guide to staff -driven improvement, betterment efficiency and happier customers / Sara/ Wilson Ray W. Laughlin - New Delhi: Indiana Publishing House, 2009. - 144p.

ISBN: 8184082460

Subjects--Topical Terms:
Library administration- US
Consumer satisfaction

LC Class. No.: Z678 / .L345 2009

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