Providing quality service :
Martin, William B.
Providing quality service : what every hospitality service provider needs to know / William B. Martin. - Upper Saddle River, N.J. : Prentice Hall, c2003. - xvii, 167 p. : ill. ; 26 cm.
0130964759 9780130967459
Hospitality industry.
TX911 / .M372 2003
Providing quality service : what every hospitality service provider needs to know / William B. Martin. - Upper Saddle River, N.J. : Prentice Hall, c2003. - xvii, 167 p. : ill. ; 26 cm.
0130964759 9780130967459
Hospitality industry.
TX911 / .M372 2003