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Matthews, Joseph R.

The evaluation and measurement of library services / Joseph R. Matthews. - Westport, Conn. : Libraries Unlimited, 2007. - xx, 372 p. : ill. ; 26 cm.

Includes bibliographical references and indexes.

Evaluation issues -- Evaluation models -- The right tools for the job -- Qualitative tools -- Quantitative tools -- Analysis of data -- Library users and nonusers -- Evaluation of the physical collection -- Evaluation of electronic resources -- Evaluation of reference services -- Evaluation of technical services -- Evaluation of interlibrary loan -- Evaluation of online systems -- Evaluation of bibliographic/library instruction and information literacy -- Evaluation of customer service -- Evaluating the broader perspective -- Accomplishments : the key to realizing value -- Economic impacts -- Evaluation of social impacts -- Communicating the value of the library.

ISBN: 9781591585329 (alk. paper) 1591585325 (alk. paper)

LCCN: 2007017726

Nat. Bib. Agency Control No.: 013800621 Uk

Subjects--Topical Terms:
Libraries--Evaluation.--United States
Public services (Libraries)--Evaluation.--United States
Libraries--Evaluation.
Public services (Libraries)--Evaluation.

LC Class. No.: Z678.85 / .M37 2007

Dewey Class. No.: 025.10973