The customer-driven company :
Whiteley, Richard C.
The customer-driven company : moving from talk to action / Richard C. Whiteley. - Reading, Mass. : Addison-Wesley, c1991. - 308 p. : ill. ; 24 cm.
Includes bibliographical references and index.
0201570904
Customer relations.
Customer services.
HF5415.5 / .W56 1991
The customer-driven company : moving from talk to action / Richard C. Whiteley. - Reading, Mass. : Addison-Wesley, c1991. - 308 p. : ill. ; 24 cm.
Includes bibliographical references and index.
0201570904
Customer relations.
Customer services.
HF5415.5 / .W56 1991