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Quality and performance excellence :

Evans, James R.

Quality and performance excellence : management, organization, and strategy / James R. Evans. - 7th Ed. - Mason, OH : Cengage, 2014. - xv, 479 p. : ill. ; 24 cm.

Includes bibliographical references and index.

ISBN: 9781133955924

LC Class. No.: HD62.15 / .D4 2014

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