Service management :
Fitzsimmons, James A.
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 6th ed. - Boston : McGraw-Hill/Irwin, c2008. - xvii, 537 p. : ill. ; 29 cm. + 1 CD-ROM (4 3/4 in.)
Includes bibliographical references and indexes.
9780071263467
Service industries -- Management.
HD9980.5 / .F549 2008
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 6th ed. - Boston : McGraw-Hill/Irwin, c2008. - xvii, 537 p. : ill. ; 29 cm. + 1 CD-ROM (4 3/4 in.)
Includes bibliographical references and indexes.
9780071263467
Service industries -- Management.
HD9980.5 / .F549 2008