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Customer service :

Timm, Paul R.

Customer service : career success through customer loyalty / Paul R. Timm. - 6th ed. - Boston : Pearson, 2014. - x, 230 p. : ill. ; 26 cm.

Includes index.

ISBN: 9780133056259

Subjects--Topical Terms:
Customer services.
Consumer satisfaction.
Customer relations.
Success in business.

LC Class. No.: HF5415.5 / .T56 2014

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