A guide to service desk concepts /
Knapp, Donna.
A guide to service desk concepts / Donna Knapp. - 4th ed. - Boston, MA. : Course Technology, Cengage Learning, 2014. - xvii, 382 p. : ill., portraits ; 24 cm.
Includes bibliographical references and index.
9781285063454
Computer industry--Customer services--Management.
Computer technical support.
Computer service industry.
Management information systems.
HD9696.C62 / K53 2014
A guide to service desk concepts / Donna Knapp. - 4th ed. - Boston, MA. : Course Technology, Cengage Learning, 2014. - xvii, 382 p. : ill., portraits ; 24 cm.
Includes bibliographical references and index.
9781285063454
Computer industry--Customer services--Management.
Computer technical support.
Computer service industry.
Management information systems.
HD9696.C62 / K53 2014