Improving through benchmarking :

Chang, Richard Y.

Improving through benchmarking : a practical guide to achieving peak process performance / Richard Y. Chang, P. Keith Kelly. - Irvine, Calif. : Richard Chang Associates, Publications Division, 1994. - vii, 106 p. : ill. ; 26 cm. - Quality improvement series .

1883553083


Benchmarking (Management)

HD62.15 / .C43 1994