Why TQM fails and what to do about it /
Brown, Mark Graham.
Why TQM fails and what to do about it / Mark Graham Brown, Darcy E. Hitchcock, Marsha L. Willard. - Burr Ridge, Ill. : Irwin Professional Pub., 1994. - xviii, 252 p. : ill. ; 24 cm.
Includes bibliographical references and index.
9780786301409
Total quality management.
HD62.15 / .B76 1994
Why TQM fails and what to do about it / Mark Graham Brown, Darcy E. Hitchcock, Marsha L. Willard. - Burr Ridge, Ill. : Irwin Professional Pub., 1994. - xviii, 252 p. : ill. ; 24 cm.
Includes bibliographical references and index.
9780786301409
Total quality management.
HD62.15 / .B76 1994