Reference and information services : an introduction / general editors, Richard E. Bopp, Linda C. Smith.

Includes bibliographical references and indexes.

History and varieties of reference services / Richard E. Bopp; Charles A. Bunge -- Ethical aspects of reference service / Richard E. Rubin -- Reference interview / Richard E. Bopp -- Bibliographic control, organization of information, and search strategies / Prudence Ward Dalrymple -- Electronic resources for reference / Kathleen M. Kluegel -- Understanding electronic information systems for reference / Kathleen M. Kluegel -- Access-related reference services / Lynn Wiley -- Instruction / Beth S. Woodard; Lisa Janicke Hinchliffe -- Reference service improvement: Staff orientation, training, and continuing education / Beth S. Woodard -- Evaluation of reference services / Bryce Allen -- Organizing, delivering, and managing reference services / Josephine Z. Kibbee -- Reference services for specific populations / Ellen D. Sutton; Frances F. Jacobson -- Selection and evaluation of reference sources / Linda C. Smith -- Directories / Susan Miller -- Almanacs, yearbooks, and handbooks / Laura R. Lucio; Sandra L. Wolf -- Biographical sources / Richard E. Bopp; Constance A. Fairchild -- Dictionaries / Constance A. Fairchild -- Encyclopedias / Holly Crawford -- Geographical sources / David A. Cobb -- Bibliographic sources / Carol Bates Penka -- Indexes and abstracts / Linda C. Smith -- Government documents and statistics sources / Eric Forte; Mary Mallory.