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61.
Service quality : new directions in theory and practice / editors, Roland T. Rust, Richard L. Oliver. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Publication details: Thousand Oaks, Calif. : Sage Publications, 1994
Availability: Items available for loan: MAIN (1)Call number: HF5415.5 .S47 1994.

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62.
TQM : a primer for implementation / Lesley Munro-Faure, Malcolm Munro-Faure. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Publication details: Burr Ridge, Ill. : Irwin, 1994
Other title:
  • Total quality management
Availability: Items available for loan: MAIN (1)Call number: HD62.15 .M86 1994.

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63.
Management of quality : strategies to improve quality and the bottom line / Jack Hagan. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Publication details: Milwaukee, Wis. : Burr Ridge, Ill. : ASQC Quality Press ; Business One Irwin, 1994
Availability: Items available for loan: MAIN (1)Call number: HD31 .H34 1994.

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64.
Why TQM fails and what to do about it / Mark Graham Brown, Darcy E. Hitchcock, Marsha L. Willard. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Adult;
Publication details: Burr Ridge, Ill. : Irwin Professional Pub., 1994
Availability: Items available for loan: MAIN (1)Call number: HD62.15 .B76 1994.

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65.
Lighting : an introduction to light, lighting and light use / Janet Turner by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London : B.T. Batsford, 1994
Availability: Items available for loan: MAIN (1).

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