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	1.	Managing service operations / Bill Hollins, Sadie Shinkins. by Hollins, Bill Shinkins, Sadie Edition: 1st ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Publication details: London : Thousand Oaks, CA. : Sage Publications, 2006 Availability: Items available for loan: MAIN (1)Call number: TS155 .H65 2006. Place hold Add to cart (remove)
	2.	Managing service operations : design and implementation / Bill Hollins and Sadie Shinkins. by Hollins, Bill Shinkins, Sadie Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Sage Publications, 2006 Availability: Items available for loan: MAIN (1)Call number: HD9980.5 .H65 2006. Place hold Add to cart (remove)

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