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	1.	Customer satisfaction evaluation : methods for measuring and implementing service quality / Evangelos Grigoroudis, Yannis Siskos. by Grigoroudis, Evangelos Siskos, Yannis Series: International series in operations research & management science ; 139 Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Publication details: New York : Springer, 2010 Availability: Items available for loan: MAIN (1)Call number: HF5415.335 .G75 2010. Place hold Add to cart (remove)
	2.	Organizational behavior : improving performance and commitment in the workplace / Jason A. Colquitt, Jeffery A. LePine, Michael J. Wesson. by Colquitt, Jason LePine, Jeffery A Wesson, Michael J Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill Irwin, c2011 Availability: Items available for loan: MAIN (1)Call number: HD58.7 .C6255 2011. Place hold Add to cart (remove)
	3.	The Quality Library A guide to staff -driven improvement, betterment efficiency and happier customers / Sara/ Wilson Ray W. Laughlin by Laughlin, Sara/ Wilson Ray W Material type: Text; Literary form: Fiction Publication details: New Delhi: Indiana Publishing House, 2009 Availability: Items available for loan: MAIN (1)Call number: Z678 .L345 2009. Place hold Add to cart (remove)
	4.	Customer service : career success through customer loyalty / Paul R. Timm. by Timm, Paul R Edition: 6th ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Publication details: Boston : Pearson, 2014 Availability: Items available for loan: MAIN (2)Call number: HF5415.5 .T56 2014, ... Place hold Add to cart (remove)
	5.	AMA handbook for customer satisfaction / Alan Dutka. by Dutka, Alan F American Marketing Asoociation Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Publication details: Chicago, Ill. : Lincolnwood, Ill., U.S.A. : American Marketing Association ; NTC Business Books, 1994 Availability: Items available for loan: MAIN (1)Call number: HF5415.3 .D88 1994. Place hold Add to cart (remove)
	6.	Making quality work : a leadership guide for the results-driven manager/ George Labovitz, Yu Sang Chang, Victor Rosansky. by Labovitz, George H Chang, Yu Sang Rosansky, Victor Edition: 1st ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Publication details: New York, NY. : HarperBusiness, 1993 Availability: Items available for loan: MAIN (1)Call number: HD62.15 .L33 1993. Place hold Add to cart (remove)
	7.	Service quality : new directions in theory and practice / editors, Roland T. Rust, Richard L. Oliver. by Rust, Roland T Oliver, Richard L, 1945- Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Adult; Publication details: Thousand Oaks, Calif. : Sage Publications, 1994 Availability: Items available for loan: MAIN (1)Call number: HF5415.5 .S47 1994. Place hold Add to cart (remove)

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