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License to serve :

Ilvento, Joseph C.

License to serve : beyond selling...the how-to guide for creating exceptional customer service - New Jersey : Applied Business Communications, Inc, 2004. - 248 p. ; 22 cm.

ISBN: 9780965436236

Subjects--Topical Terms:
Customer services

LC Class. No.: HF5415.5 / I37 2004

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